What a difference a few years make! Marine Atlantic is transforming into a customer centric organization. This change is evidenced by the strong results of key performance indicators this summer. Vessel on-time performance rose from only 59 percent in 2010 to 91 percent in 2011. Commercial wait times dropped from 18 hours to 7 hours. The availability of cabins and increased choice in amenities was noted by customers, with 92 percent stating their expectations were meet or exceeded. Going even further, 93 percent of customers would recommend Marine Atlantic!
This positive performance is the result of employee’s hard work and the new energy of the revitalized organization.
Download the full report here.